Recently i was looking to get an ergonomic chair for home office.
Came across and was impressed by the reviews' responses from Pago support team!
I think their responses can be used as a textbook.
Pago thanked every positive, 5-star comment;
For bad comments, they addressed in a professional manner:
- Acknowledge the bad situation
- Explain to solve misunderstandings
- Tender solid solutions out of the 15-year warranty term for quality issues
Caring for customers to help solve issues, while also standing by their brand and products. Calm, collected and consistent.
Thumb up to the Pago Support team! 👍👍👍
I don't have to, yet for appreciation, i read heaps of Pago's high-level responses at the Officeworks website. 😊
Pago set an excellent standard for aftersale service, in the current social media age.
Such service and manner could be a great reference for the in-house Procurement/Supply chain teams too, when servicing internal customers.
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