Camel Terms & Conditions

Applicable to the Targeted Supply Chain Problem-Solving Session

Last updated: 16 May, 2026

These Terms & Conditions apply to the Targeted Supply Chain Problem-Solving Session provided by Camel Supply Chain Solutions (“Camel”, “we”, “us”, or “our”).

By booking this session, the client agrees to these Terms & Conditions, together with Camel’s Privacy Policy.

1. About the session

The Targeted Supply Chain Problem-Solving Session is a fixed-fee service designed to help examine one specific supply chain or operational issue.

The session may address issues around delivery, supplier reliability, ordering, planning, inventory, logistics coordination, tariff concerns, cost pressure, internal coordination, or related operational friction.

It may also provide an independent perspective before a larger operational decision, such as hiring, changing suppliers, increasing stock, or expanding internal capacity.

Each session focuses on one specific issue.

2. Session structure

The session generally includes:

One 30-minute Problem Framing Call
Relevant Context Review based on information provided by the client
One 30-minute Problem-Solving Call

The exact usefulness of the session depends on the relevance, quality, and timeliness of the information provided by the client.

3. What may be reviewed

Relevant context may include invoices, reports, screenshots, process notes, supplier notes, order examples, inventory summaries, internal process maps, or other issue-related information.

Camel may request further context where reasonably required. The client is responsible for ensuring that information shared with Camel is accurate, relevant, and authorised to be shared.

4. Scope boundaries

This session is not designed for full supply chain audits, detailed data analysis, implementation work, supplier negotiation, direct sourcing, or urgent critical supply continuity support.

If the issue requires deeper or broader review, Camel will identify the most appropriate next step or support option where possible.

5. Professional judgement and practical outcomes

Camel provides practical supply chain judgement based on the information available during the session.

Where possible, the session works toward a practical fix for the issue. If the issue requires broader review, Camel will identify clear next-step direction or an appropriate support option.

Business outcomes may depend on factors outside the session, including data quality, implementation decisions, supplier actions, market conditions, internal execution, and decisions made by the client after the session.

Camel may consider commercial factors such as GST, duties, tariffs, landed cost, freight cost, foreign exchange exposure, supplier terms, and related cost pressures as part of supply chain and operational decision-making. Where a matter requires legal, tax, customs, accounting, financial, insurance, or regulatory advice, the client should seek guidance from an appropriately qualified professional.

6. Payment and booking

Payment is required before the session is confirmed.

Payments are processed through Stripe. Calendar bookings may be managed through Calendly or another booking platform used by Camel.

A payment receipt may be issued through Stripe. Tax invoices may be provided on request where applicable.

7. Refunds and unsuitable bookings

If Camel determines before the session proceeds that the booking is outside scope, not a suitable fit, or cannot be responsibly addressed through this session format, Camel will communicate this in writing and arrange a full refund.

If the Problem Framing Call or Relevant Context Review has already taken place and Camel determines that the matter is not suitable for further work under this session format, Camel may recommend not proceeding with the Problem-Solving Call and may offer a partial refund, typically 50% of the session fee.

Refund decisions will be communicated in writing.

Nothing in these Terms & Conditions limits any rights the client may have under Australian Consumer Law or any other applicable law.

8. Cancellation, rescheduling and no-shows

Clients may reschedule a call with at least 24 hours’ notice, subject to availability.

Requests made within 24 hours of the scheduled call may be handled at Camel’s discretion.

If a client does not attend a scheduled call without prior notice, the session may be treated as used. Camel may offer one rescheduling opportunity at its discretion.

9. Confidentiality and non-disclosure

Information shared for the session is treated confidentially under these Terms & Conditions.

Camel will not disclose client confidential information except where required to provide the service, comply with law, protect legitimate business interests, or with the client’s consent.

The client agrees not to disclose, publish, reproduce, or commercially share Camel’s confidential methods, frameworks, templates, working materials, or advisory approach without written permission.

This confidentiality obligation does not apply to information that is already publicly available, independently developed, lawfully obtained from another source, or required to be disclosed by law.

10. Intellectual property

Camel retains ownership of its methods, frameworks, templates, diagnostic approaches, tools, working materials, and underlying know-how.

The client may use the session outcomes and written notes provided by Camel for internal business purposes.

The client may not copy, resell, publish, distribute, commercialise, or train others using Camel’s materials, frameworks, methods, or working documents without written permission.

11. Client responsibility

The client remains responsible for business decisions made before, during, and after the session.

Camel may provide practical judgement, issue analysis, recommendations, and next-step direction, but the client is responsible for deciding whether and how to act on any information provided.

The client should seek legal, financial, tax, technical, or other professional advice where required.

12. Case studies and de-identified use

Camel may refer to general learnings from client work in a de-identified way, provided the client and commercially sensitive details are not reasonably identifiable.

Camel will not publish identifiable client names, confidential information, or case studies without the client’s consent.

13. Limitation of liability

To the extent permitted by law, Camel’s liability arising from the session is limited to the amount paid for the relevant session.

Camel is not responsible for indirect loss, loss of profit, loss of opportunity, business interruption, supplier actions, market conditions, or decisions made by the client after the session.

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights, guarantees, or remedies that cannot be excluded under applicable law.

14. Privacy

Camel handles personal information in accordance with its Privacy Policy.

The Privacy Policy is available at: https://www.camelscs.com.au/privacy

15. Terms Updates

Camel may update these Terms & Conditions from time to time.

The version that applies to a booking is the version available at the time the booking is made, unless otherwise agreed in writing.

16. Contact

For questions about these Terms & Conditions, please contact:

Camel Supply Chain Solutions

Email: info@camelscs.com.au
Website: https://www.camelscs.com.au